Your Privacy Matters at Mailracle

At Mailracle, your privacy and data security are not just priorities they're part of our promise. This policy outlines how we collect, use, and protect your information when you use our platform and website. If you're a customer, please read this in conjunction with our Terms of Service.

1. Who Are We?

Mailracle is an email marketing platform designed for small businesses and agencies to ecommerce stores and real estate franchises we exist to make digital marketing tools more accessible without USD payment bottlenecks for locals.

When you engage with our services or website, we serve as the data controller meaning we're responsible for protecting and managing your personal data in line with Nigerian data laws and international best practices.

2. How We Collect Your Data

We collect data:

• When you sign up for a Mailracle account.
• When you contact us via forms, chat, or email.
• Automatically via cookies, web beacons, and tracking technologies when you use our platform or read our emails.

This helps us improve your experience and maintain service quality.

3. What Data Do We Collect?

• Personal Data: Name, business name, email address, phone number, domain, login credentials, and billing details.
• Usage Data: Campaign performance, open rates, IP addresses, device info, and browser type.
• Content Data: Subject lines, message content, and recipient email addresses from campaigns you send.

Please avoid submitting sensitive personal information (e.g., national ID numbers or medical records).

4. How We Use Your Data

We use your data to:

• Set up and manage your Mailracle account
• Send emails and campaigns on your behalf
• Provide customer support and training
• Improve our platform and user experience
• Communicate updates, offers, and tips (you can opt out anytime)
• Ensure compliance with legal and financial regulations

5. Legal Basis for Data Use

We collect data under:

• Your consent when you sign up or opt-in
• Our contractual obligation to deliver services
• Our legitimate interest to improve and secure our platform

6. Who We Share Data With

We don’t sell your data. However, we work with trusted third parties who help us deliver services, such as:

• Payment Processors (e.g., Paystack, Flutterwave)
• Hosting Providers (e.g., AWS or local cloud vendors)
• Analytics and Support Tools

All vendors adhere to strict data protection agreements.

7. Data Retention

We retain your data only as long as needed:

• To provide our services
• To comply with legal obligations
• For backup and security purposes

You may request deletion of your data by closing your account, and we’ll erase your info within 90 days (except legally required backups).

8. Data Transfer

While Mailracle is Nigerian-based, some technical infrastructure may be hosted in data centers located abroad. We ensure any international transfers meet global data protection standards.

9. Your Rights

You have the right to:

• Access your data
• Update or correct inaccuracies
• Delete your account and personal data
• Object to certain processing
• Withdraw consent at any time

To exercise these rights, email us at privacy@mailracle.com

10. Security

We apply industry-standard safeguards, including:

• Encrypted data transfer
• Secure data centers
• Access controls and internal policies
• Regular vulnerability scans

However, email is inherently open, so avoid sharing sensitive information via campaign content.

11. Policy Updates

This policy may be updated from time to time. We'll notify you of significant changes by email or through the dashboard.

Last updated: June 2025.