These terms and conditions apply to the services you're signing up for through the service order provided by Knack Media Limited the team behind Mailracle. By using or subscribing to our services, you’re confirming that you’ve read and accepted our Terms of Service to this date.

The Services are exclusively reserved for a professional use and are not available to minors under the age of 18.

1. SERVICE & SUPPORT?

Mailracle will provide the Services in accordance with the Agreement and all applicable ICT laws in Nigeria. Mailracle shall have no obligation to provide Services for Customer Configurations which do not meet Mailracle Configuration Requirements. Mailracle will provide support only to menu's in the Control Panel.

2. AGREEMENT

Mailracle guarantees that the services (meaning any or all of the API, SMTP and Email Delivery services listed) will be available 99.99% of the time in any given calendar month, excluding maintenance.

3. EMAIL DELIVERY

Mailracle will use commercially reasonable efforts to deliver your email messages, but cannot guarantee delivery. Third-party filtering services and other policies of recipient email services may prevent successful delivery of your messages. We provide a level of email filtering designed to filter spam but not virus scanning, it is recommended that you employ additional security measures to protect against spam, email phishing attempts and email infected with viruses. You acknowledge that the limitations of the filtering service will likely result in the capture of some legitimate email and the failure to capture some unwanted email, including email infected with viruses. Malracle is not responsible for any damages arising from the failure of the Service’s filtering services to filter unwanted email or from the capture of legitimate email, or from a failure of your email to reach its intended recipient. Furthermore, You acknowledge that Mailracle does not control the transfer of Data via the internet, and cannot be held responsible for delays or delivery problems arising from internet or other outside connection issues.

4. DISCLAIMERS

Mailracle makes no commitment to provide any services other than the Services stated in the Service Order. Mailracle is not responsible to you or any third party for unauthorized access to your Customer Data or for unauthorized use of the Services that is not solely caused by Mailracle's failure to meet its security obligations. Mailracle disclaim any and all warranties not expressly stated in the Agreement to the maximum extent. Mailracle expressly reserves the right, at any time during the term of the Agreement, to adapt, arrange and/or modify any of the components. Similarly, Mailraclem may, at any time, discontinue providing a platform deemed undesirable and/or obsolete and migrate services to a new infrastructure; in which case, Mailracle will endeavor to inform you as early as possible.

5. CUSTOMER OBLIGATION

You may use the Services for commercial and professional purposes only and may not use the Services in any situation where failure or fault of the Services or the Customer Configuration could lead to death or serious bodily injury of any person or physical or environmental damage. You will enable Mailracle reasonable method for access to the Customer Configuration for the purpose of performing the Services and invoicing. You must cooperate with Mailracle reasonable investigation of outages, security problems, and any suspected breach of the Agreement. You are responsible for keeping your account permissions, billing, and other account information up to date. You agree that your use of any Customer Configuration provided by Mailracle will comply with the Acceptable Use Policy. You agree that you are solely responsible for the suitability of the Services and your compliance with any applicable laws, including export laws and data privacy laws. In the event we determine that your (including your users’) act(s) or omission(s) fail(s) to comply. We reserve the right to take any additional action or measure we deem reasonably necessary or required to preserve the integrity of our Services, platforms, networks and other customers or otherwise comply with applicable laws, rules, regulations and policies.

6. SIZE COMPLIANCE

You agree to comply and agree that Mailracle may establish new procedures for your use of the Services as it deems necessary for the optimal performance of the Services. Requirements include, but are not limited to, an individual email message not exceeding the per-message size limit (including attachments) of 15MB or it may be permanently lost.

7. BACKUP

Mailracle shall only back up data to the extent stated. It is your responsibility to ensure the integrity and security of Customer Data and to regularly backup and validate the integrity of backups of Customer Data on an environment separate from the Customer Configuration.

8. Data Transfer

While Mailracle is Nigerian-based, some technical infrastructure may be hosted in data centers located abroad. We ensure any international transfers meet global data protection standards.

9. SUSPENTION

Mailracle may suspend the Services (in whole or in part) without liability if: (i) Mailracle reasonably believes or determines that the Services are being used in violation of the Agreement (ii) you don’t cooperate with our reasonable investigation of any suspected violation of the Agreement (iii) there is an attack on the Services or your Services are accessed or manipulated by a third party without your consent, (iv) Mailracle is required by law or by a regulatory or government body to suspend the Services, or (v) there is another event for which Mailracle reasonably believes that the suspension or alteration of the Services is necessary or required to protect the Mailracle network, company, group companies or our other customers.

10. FEES & FEES INCREASE

You agree to pay the fees for the Services based on the rates and charges set forth in your Control Panel as applicable. Fees are due within thirty (30) days from the invoice date. If your undisputed payment is overdue for more than thirty (30) days, Mailracle may suspend the Services and any other services you receive from Mailracle on written notice.

Mailracle may revise the pricing terms that apply to your use of the Services at any time by providing you with notice.

Last updated 29/07/2025